Shipping policy for large items
The goal of clarifying this policy is to be transparent with the customer and explain the reason for the shipping prices for large products such as men’s barber chairs and women’s hair cutting chairs.
Hair sinks, pedicure chairs, fixed massage beds, and other large-sized products.
Shipping companies adopt a pricing policy for large shipments, such as barber chairs and hair sinks, based on volumetric weight, which is different from the actual weight and is measured in the manner that will be explained below.
- How to calculate the volumetric weight that determines the cost of shipping a large product:
1- The three dimensions of the product are measured: length, width, and height.
2- We multiply the length by the width by the height and divide the result by 5000
3- The result is the weight on which the cost that the shipping company will take in exchange for delivering the product to the customer will be determined.
To clarify further, please read the following example:
A barber chair is 120 cm long, 70 wide, and 130 cm high
When 120 is multiplied by 70 by 130, the result is 1,092,000
Then we divide the result 1,092,000 by 5,000, and the result is = 218 kilograms
Which means that the shipping company will charge the shipment as weighing 218 kilograms
The approximate shipping cost will be approximately 190 riyals, including value-added tax.
The volumetric weight of the products is determined, and the price shown to the customer on the payment page is based on this weight.
Prices may vary from one shipping company to another and from one region to another depending on the delivery and pricing policy, and the Awarid website has the right to determine the delivery price that it deems appropriate.
- Awarid website works hard to provide delivery of shipments of large-sized products to the final destination that the customer wants, but there are some areas in the Kingdom in which it is not possible to deliver the shipment to its final destination. In these cases, the shipment is delivered to the nearest shipping office to the customer, and the customer goes to the shipping office and receives the shipment. .
- Before shipping any heavy shipment to the customer, we contact the customer and confirm with him the order, shipping, and receipt. In the event that the shipment is made to the customer and the customer does not receive the shipment, the shipping company returns the shipment to Awadiyah. Awared will deduct the shipping and return costs incurred from the order value before refunding the amount to the customer.
- If the customer wishes to receive the shipment from one of our branches, he can contact customer service to ensure the availability of the product in the relevant branch. If it is available and received from the branch, the shipping amount will be refunded to the customer in full.
- Any shipment that has been opened and installed cannot be exchanged or returned to the customer.
- If the customer cancels the order before shipping, the full amount will be refunded to the customer. However, in the event of cancellation after shipping, the customer will bear the shipping costs and return the shipment to the items, and they will be deducted from the value of the order.
- In the event that you have any additional inquiries regarding the shipping policy for large products, we are pleased to receive your inquiries on the following number: 0500114126
We also assure our valued customers that Awarid Company strives to provide the best delivery service to all its valued customers, with the capabilities available with delivery companies and at the best possible price.